Phil has been in the customer service industry for all of his career and was brought into the bathroom industry by his wife, Sue. Phil takes pride in every design and installation making sure that his own very high expectations are mirrored every step of every project.
Sue studied Art & Design and made the transition to bathroom design 20 years ago. Originally, she worked and trained in a high-end showroom in the north-east of England. In 1999, the Lincoln showroom was opened, which saw Sue responsible for its design from scratch. She is always very hands-on in the showroom, overseeing designs and constantly keeping the displays on-trend with the latest product. Sue is also responsible for staff training and product knowledge.
Ian has a passion for providing excellent customer service, gained from 7 years experience in the leisure industry. Ian is showroom based, working with our clients day in, day out to design and plan their room, ensuring the best use of space in what is ultimately the smallest room of the house. He has a sharp eye for detail and design and is our 3D CAD specialist.
Dan has been a part of the customer service industry for 5 years, obtained exclusively from real estate. He brings with him a wealth of experience in dealing with customers face-to-face in their own home environment, ensuring their every individual need is catered to. Dan prides himself on organisation and product knowledge, ensuring he gives the best possible service. He is the newest member of the Elixir team.
Andy is our maintenance engineer. He is responsible for the upkeep of the showroom, snagging and remedial work within an installation, and the delivery of goods to the houses of customers.
KBB Review: August 2012.
National Customer Service of the Year: Runner Up
Service: 5 Showroom: 4 Score: 9/10.
“Phil is a true enthusiast”.